August 25, 2008

Tata Communications launches work from home services in India

Tele-working will now be for real

Tata Communications has launched an innovative service, which enables employees of BPOs to work from home. This service will be of immense value to IT enabled Services (ITeS) companies allowing them to give their employees an option to work from home, while maintaining the security and confidentiality necessary for their businesses.
The Tata Communications' Work From Home solution allows companies to empower their employees to tele-work in a secure and cost effective manner. Tata Communications offers this facility as an overlay on its world-class IP-VPN/ MPLS network.
Tata Communications has been closely working with its IT and ITeS sector customers to develop customised managed network and application services for the two verticals. This path-breaking service has been introduced by Tata Communications within days of the Department of Telecommunications permitting other service providers (OSPs, typically BPOs, call centres, tele-marketers, etc.) to appoint extended agent position or work from home.

This is a win-win solution for both employers and employees. Employees are expected to benefit in terms of reduced travel time and being able to maintain a better work-life balance. Employers would gain by way of lower real estate and administrative costs and availability of alternative talent pools, for instance home-makers, to meet their staff growth plans,” said Sunil Joshi, president of the Enterprise Business Unit (India) at Tata Communications.
The Indian ITeS industry, according to a recent Nasscom study, could grow by 45-50 per cent per annum over the next 5 years and provide 2 million additional jobs. One of the biggest challenges that ITeS organisations face is the increasing cost of providing services in urban markets in the light of increasing real estate and salary costs and shortage of skilled manpower and urban infrastructure. The Work From Home solution will enable ITeS organisations to build aggressive growth strategies by tapping into newer and lower cost talent pools, including part-time workers and emerging manpower in tier-2 and tier-3 cities.

The Work From Solution would also go a long way in improving the quality of life for many of the nearly million employed in the ITeS sector. There would also be the added benefits of reduced pollution and lower pressure on transportation infrastructure due to reduction in travel requirements.

Forward-looking and cautionary statements
Certain words and statements in this release concerning Tata Communications and its prospects, and other statements, including those relating to Tata Communications’ expected financial position, business strategy, the future development of Tata Communications’ operations, and the general economy in India, are forward-looking statements. Such statements involve known and unknown risks, uncertainties and other factors, including financial, regulatory and environmental, as well as those relating to industry growth and trend projections, which may cause actual results, performance or achievements of Tata Communications, or industry results, to differ materially from those expressed or implied by such forward-looking statements. The important factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements include, among others, failure to increase the volume of traffic on Tata Communications’ network; failure to develop new products and services that meet customer demands and generate acceptable margins; failure to successfully complete commercial testing of new technology and information systems to support new products and services, including voice transmission services; failure to stabilize or reduce the rate of price compression on certain of the company’s communications services; failure to integrate strategic acquisitions and changes in government policies or regulations of India and, in particular, changes relating to the administration of Tata Communications’ industry; and, in general, the economic, business and credit conditions in India. Additional factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements, many of which are not in Tata Communications’ control, include, but are not limited to, those risk factors discussed in Tata Communications’ various filings with the United States Securities and Exchange Commission. These filings are available at Tata Communications is under no obligation to, and expressly disclaims any obligation to, update or alter its forward-looking statements.